| VASPA staff and volunteer members are always available to respond
to requests from members. We have members who serve as problem
solvers for the purpose of assisting and responding to requests
for help and information. We have designed a problem-solving/
information-finding process based on a teamwork approach using
a range of human, technological, and written resources.
To use this service, a VASPA member contacts
a VASPA staff member by phone, by FAX, by e-mail, or in
person. The staff member talks with the VASPA member and
documents the communication as follows:
The VASPA staff member will
follow a problem solving procedure designed to gather needed
and helpful information. Strategies include the following:
 Refer to a VASPA publication
Refer to a publication
and conduct a search using other sources
Refer to VASPA's resource
library through the Executive Director
Refer to the VASPA's
CORE Team and/or Regional Representatives
Inquiry: VASPA staff
- individually or team Name(s) ______________________
Inquiry: Executive
Committee Member(s) Name(s) and #(s) _________________
Refer to VASPA Views
newsletters
Refer to personnel
manuals
Other ideas _____________________________________________________
The VASPA staff member will let the member know
what the strategy will be, when they will call back, etc.
If more than the usual amount of time passes, the VASPA staff
member will contact the inquiring member to provide an update
of the request. With the completion of the request, the staff
member or member of the problem-solving cadre will offer recommendations,
suggest methods and give follow-up comments to the inquiring
member.
Each Help Line request will be assigned a
completion date and an index number for future reference.
|
